Our core aim is to ensure that both our staff and our guests are safe whilst in our Hotel.
Our Cancellation Policy:
Please note that any changes to existing reservations will be subject to availability and any rate differences. This policy does not apply to travel associated with a Group booking. Please contact our Reservations Manager directly in this instance via firstname.lastname@example.org
Our commitment to your safety
We're adapting our service in compliance with government regulations. The following measures will be in place and adapted according to any new government regulations:
You will notice signage in our public areas to remind guests to maintain social distancing protocols. We are taking measures to minimise contact between guests (for example separate entrance to and exit from the hotel) and we're eliminating the need for check out at reception.
We have added to our already rigorous cleaning protocols in public areas and made them more frequent, especially all touchpoints. Handwashing for our staff is being enforced every 30 minutes. In-room touchpoints have been minimized and non-essential products, like magazines and decorative cushions have been removed.
Hand sanitation stations
Stations of hand sanitiser will be available on every floor of the hotel and throughout all public areas.
All staff will have their temperatures checked and the beginning of every shift.
Personal Protection Equipment
Face masks and gloves will be available from reception for guest use. All our staff will be fully equipped with PPE and there will be perspex screens at reception.
For breakfast we will be providing a continental room service offering with fresh fruit juice, yoghurt, granola, continental pastries and preserves, and tea and coffee.
Our staff will be fully trained in all these measures before we open our doors. There will be stringent operating procedures in place if anyone (guest or staff member) starts to feel unwell whilst on the premises.
If you have any queries concerning your stay, please don't hesitate to contact us via email here.
We hope to be able to welcome you back soon!